Neighbors Enterprises LLC
Terms of Service

NBRS is a sports photography service. We send photographers to shoot games, tournaments, and practices for the schools, clubs, leagues, and other organizations that hire us. We deliver the resulting photos and videos through password- or link-protected online galleries. Parents, athletes, and organizations buy individual photos, videos, or full-gallery downloads through those galleries. The Service does not stream subscription content and does not include in-app digital subscriptions.

You must be at least 18 years old (or the age of majority in your jurisdiction) to create a paying account on the Service. Minors may appear in photographs hosted on the Service only through the agreement between us and the organization the minor belongs to — minors do not create their own paying accounts.

You agree to provide accurate registration information, to keep it up to date, and to keep your password confidential. You are responsible for everything that happens under your account. Don't share account credentials. Notify us at contact@nbrs.app promptly if you believe your account has been compromised.

You agree not to:

• Scrape, mirror, or otherwise extract bulk content from the Service without our written permission.
• Reverse engineer, decompile, or attempt to derive the source code of any part of the Service.
• Share, sell, or publish gallery-access links or download tokens in a way that lets people who didn't purchase access bypass our paywall.
• Use photographs you purchase in any way that infringes a third party's rights, defames anyone, or violates the law.
• Attempt to access another user's account or any non-public portion of the Service.
• Use the Service to send unsolicited bulk messages or otherwise violate applicable anti-spam law.
• Download, screenshot, copy, edit, or otherwise capture watermarked preview images or videos; remove, crop out, or blur a watermark; or circumvent any passcode, link expiry, or other measure we use to protect gallery content. Previews are shown so you can decide what to buy — they are not licensed to you.
• Use any content from the Service — including purchased files and the likenesses of the people in them — to train, fine-tune, or build any artificial-intelligence, machine-learning, or facial-recognition system or dataset.

We own the copyright in everything our photographers shoot. Photographs and videos delivered through the Service remain the intellectual property of NBRS (or, where our contract with the commissioning organization says so, jointly with that organization).

What you get when you buy a photo or video. When you successfully complete a purchase, NBRS grants you a non-exclusive, perpetual, worldwide, non-transferable license to download, display, reproduce, and share the file for personal, non-commercial use. That includes:

• Posting the photo on your personal social media.
• Printing it for yourself, your family, or as a personal gift.
• Sharing it with relatives, friends, the player, the team, the coach, or the school for personal or recognition purposes.
• Using it as a profile picture, in a personal scrapbook, in a yearbook, or in a school-program slideshow.

What the license does not permit. Without a separate written agreement with us, you may not:

• Resell or sublicense the file.
• Redistribute the file for profit (for example, selling prints to other parents, licensing to a news outlet, or including it in paid merchandise).
• Use the file for any commercial purpose — including advertising, sponsorship content, paid endorsements, or promotional materials for a business.
• Remove or obscure any watermark, copyright notice, or other proprietary mark on the file.
• Use the file in a defamatory, harassing, sexually explicit, or otherwise unlawful context, or in any context that would embarrass or disparage the people depicted.

For commercial-use licenses, contact contact@nbrs.app.

Organizations that commission NBRS retain whatever rights are granted to them in their separate written agreement with us.

The Service itself — including the software, site design, text, and the NBRS name and logo — is also our property (or our licensors'). These Terms don't give you any rights in it beyond the licenses we expressly grant.

You keep ownership of anything you upload to the Service. By uploading, you grant NBRS a worldwide, royalty-free license to host, store, reproduce, display, and back up that content as needed to operate the Service, and you confirm that you own it or have permission to share it. We may remove uploaded content that violates these Terms or the law.

Anyone who appears in a photograph hosted on the Service — or, for a minor, their parent or legal guardian — may request that the photograph be removed. To make a request, email privacy@nbrs.app with the gallery link or a description of the image. NBRS will comply with credible removal requests within seven (7) business days, without charging a fee.

Removal takes the photograph off the Service and stops any further sales. It does not revoke licenses for copies purchased before we received the request, though we will pass the request along to known purchasers where we reasonably can.

Our portfolio. NBRS may display a small number of delivered photographs in its own portfolio, website, and marketing materials, consistent with the media-release agreement of the commissioning organization and subject to the removal rights in this section. If you would rather a photo of you or your child never be used this way, email privacy@nbrs.app and we will exclude it.

If you believe content on the Service infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to our designated agent: Neighbors Enterprises LLC, Attn: Copyright Agent, 4685 Amberwood Trail, Marietta, GA 30062, or legal@nbrs.app. We will remove or disable access to material identified in a valid notice, and we terminate the accounts of repeat infringers. If your content was removed by mistake, you may submit a counter-notice under 17 U.S.C. § 512(g).

All prices on the Service are in US dollars. Sales tax is calculated by Stripe based on the billing address you enter at checkout and is shown as part of the total before you confirm your purchase.

All payments are processed by Stripe under their user terms. Your card information is sent directly to Stripe; NBRS never sees or stores your full card number.

Successful payment gives you immediate access to download your purchase plus a unique link that remains valid for 90 days. We recommend you download and back up the files within that window. After the window expires we have no obligation to retain your purchased files or re-issue download links, though we may do so as a courtesy if the files are still available — email support@nbrs.app.

Full-gallery purchases. A full-gallery purchase unlocks download access to that gallery for everyone who has the gallery's access code — typically the families on the team — not just the buyer. Each person who downloads under a full-gallery unlock receives the same personal, non-commercial license described in Section 4. The unlock covers the contents of the gallery, including items we add to it afterward; it does not cover other galleries.

Promo codes. Promo codes we issue are for the recipient's personal use, have no cash value, can't be combined unless we say so, may carry an expiration date or other conditions stated when issued, and may be cancelled if we reasonably believe a code was leaked, transferred, or used fraudulently. Sales tax is calculated on the discounted price you actually pay.

Pricing. We may change prices at any time; the price shown at checkout is the price you pay. If an obvious pricing error slips through, we may cancel the order and refund you in full.

All sales are final. We do not issue refunds for any purchase, except where required by applicable law (for example, unauthorized or fraudulent transactions reported within seven (7) days).

For accidental duplicate purchases, contact support@nbrs.app within twenty-four (24) hours; we will review at our discretion.

Booking deposits and service fees for in-person photography shoots are governed by the cancellation policy disclosed at the time of booking.

Chargebacks. If you believe a charge is wrong, contact support@nbrs.app before disputing it with your card issuer. If you initiate a chargeback on a purchase we already delivered, your license to the affected files ends, and we may suspend your account or gallery access while the dispute is open.

Electronic signatures. Some documents on the Service — including contracts we send you for signature — are signed electronically. By clicking to sign, you agree to do business with us electronically, and you agree that your electronic signature and the resulting record are valid and binding to the same extent as a handwritten signature on paper, under the federal ESIGN Act and Georgia's Uniform Electronic Transactions Act. To sign electronically you need a current web browser, a working email address, and the ability to view and save PDF files. You may request a free paper copy of any document you signed, or withdraw your consent to receive future records electronically, by emailing contact@nbrs.app — withdrawing consent does not affect anything you already signed.

Signature audit trail. When you sign a contract electronically, we record the date and time of each signature event and the IP address and device it came from, and we attach that audit trail to the signed PDF. We keep the audit trail as part of the signed contract so that both sides can later prove the document was signed, when, and by whom.

Electronic communications. By using the Service you consent to receive receipts, confirmations, notices, and other communications from us electronically — by email or through the Service — and you agree that electronic delivery satisfies any legal requirement that a communication be in writing. Please keep the email address on your account up to date.

You may delete your account at any time through Settings → Personal → Delete account in the app or portal. Account deletion removes your login credentials, sessions, two-factor secret, and personal contact details. Records of completed transactions and signed contracts are retained for the period described in our Privacy Policy.

If you use the Service as an NBRS employee or contractor, your work and pay are governed by your separate agreement with us. Payouts (for example, mileage reimbursements) are delivered through Stripe Connect; to receive them you must set up a Stripe account under Stripe's Connected Account Agreement, and Stripe collects your identity and bank details directly.

We work hard to keep the Service running but provide it on a best-effort, "as available" basis. We may need to take parts of the Service offline for maintenance, security, or operational reasons, and we are not liable for those interruptions. There is no service-level agreement.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, NBRS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NBRS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DATA YOU STORE WITH US WILL BE COMPLETELY PROTECTED FROM LOSS.

To the maximum extent permitted by law, NBRS's total aggregate liability to you for any claim arising out of or related to the Service is limited to the greater of (a) one hundred US dollars (US$100) or (b) the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

NBRS will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, even if we have been advised of the possibility of those damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

Try us first. Before filing any formal claim, please contact us at contact@nbrs.app and describe the dispute. We will work in good faith to resolve it within 30 days.

Binding arbitration. Any dispute not resolved within 30 days that arises out of or relates to these Terms or the Service (other than disputes that may be brought in small-claims court, which either party may bring) will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect. The arbitration will take place in Atlanta, Georgia (or, at your option, by video conference, or in your county of residence if you are a US consumer). The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.

Class-action waiver. You and NBRS each agree that any dispute will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of multiple persons or preside over any form of representative or class proceeding.

30-day opt-out. You may opt out of this arbitration agreement by emailing contact@nbrs.app with the subject "Arbitration opt-out" within 30 days of first accepting these Terms. Opting out will not affect any other part of the Terms.

No jury trial. By agreeing to arbitration you and NBRS are each giving up the right to a trial by judge or jury. To the extent a dispute proceeds in court rather than arbitration, each party waives a jury trial to the fullest extent permitted by law.

Mass filings. If twenty-five (25) or more arbitration demands raising similar claims are filed against NBRS with the assistance of coordinated counsel, the parties agree the AAA will administer them in batches under its Mass Arbitration Supplementary Rules, with a single set of administrative and filing fees per batch, before any remaining demands proceed.

FAA; if the class waiver fails. This arbitration agreement is governed by the Federal Arbitration Act. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court under the Governing law section rather than in arbitration.

You agree to indemnify and hold harmless NBRS, its officers, employees, and contractors from and against any claim, liability, damage, loss, or expense (including reasonable attorneys' fees) arising out of or related to your misuse of any photograph or video obtained through the Service, your breach of these Terms, or your violation of any law or third-party right in connection with your use of the Service.

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, if we are required to do so by law, or if continuing to provide the Service to you would create a security or operational risk. Sections that by their nature should survive termination — including IP ownership, the limited license to purchased files, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

The NBRS iOS app is distributed through the Apple App Store, but these Terms are between you and NBRS only — Apple is not a party to them. All purchases are made directly from NBRS outside the App Store. Apple has no obligation to provide maintenance or support for the app, and is not responsible for addressing any claim about the app or your purchases — including product-liability, IP-infringement, or legal-compliance claims; those are our responsibility. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with the Apple Media Services Terms and Conditions.

These Terms and any dispute arising out of them are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws rules, and (where applicable) by US federal law. Any court action permitted under Section 16 will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the personal jurisdiction of those courts.

We may update these Terms as the Service evolves. For material changes, we will email active account-holders at least 30 days before the change takes effect and post a banner on the Service. Continuing to use the Service after a change means you accept the updated Terms.

Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and NBRS about the Service and supersede any prior agreements on the same subject.

Severability. If any part of these Terms is held to be unenforceable, the rest will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.

Feedback. If you send us ideas or suggestions about the Service, we may use them without restriction or compensation, and you give us a perpetual, irrevocable license to do so.

Export compliance. You represent that you are not located in a country subject to a US government embargo or designated by the US government as "terrorist supporting," and that you are not on any US government list of prohibited or restricted parties.

Questions about these Terms? contact@nbrs.app, or by mail at Neighbors Enterprises LLC, 4685 Amberwood Trail, Marietta, GA 30062, USA.